XPastor tries to help churches by providing some of the essentials for running a church—items like job descriptions, employment applications, review forms and policies. Below is the 2010 Care Ministries Strategy, Process and Job Descriptions from Southside Nazarene Church of Chesterfield, Virginia.

This booklet is designed to define the areas of Care Ministries that will help connect our people within the congregation during times of crisis or need. Care Ministries will enable our people (staff and membership) to provide care, support and encouragement to individuals and families. Training of volunteers in the Care Ministry will take place at least once a year.

The purpose of Care Ministries is to ensure that all those within the congregation are cared for in the event of a physical, financial, emotional, or spiritual crisis in their life that would require additional care from the congregation or pastoral staff. A time of celebration can also be a time when the church comes alongside an individual or family with support and praise.

Counseling

In the event that an individual is in need of counseling, pastors might be called upon to provide it. Due to the many individuals in the congregation and the many needs at hand, the requested or assigned pastor who will provide counseling will first assess the need and determine if the individual(s) would be better served with professional counseling. If so, Footsteps Counseling will be recommended. If more than three sessions of pastoral counseling are needed for the individual(s), then again, Footsteps will be encouraged and recommended. We, at Southside, have the privilege of offering Footsteps Christian Counseling, staffed by caring professionals, as a tool for meeting the counseling needs of individuals in distress. The contact information for Footsteps Counseling is: 804-715-3215; 804-715-3233 (fax); [email protected]; www.footstepscounseling.com

Emergency/Pastor-on-Call

All pastoral emergency calls that come into the Southside Church of the Nazarene line after hours are transferred over to the Pastoral Care Pastor for those attending the Courthouse Campus or your campus pastor. The Pastor then assesses the need and follows up as appropriate.

Loss of a Loved One Care

We, at Southside, are structured to care for our people through Life Groups.

  1. Communicating the Information and Follow-up Care
    1. Upon receiving the information about the death of a loved one in our congregation, all the pastors and the coordinator over this area will be informed of the loss.
    2. The Coordinator, Campus Pastor, or Pastoral Care Director/Pastor will inform the Life Group leader of the loss so their group can provide care for the individual and family.
    3. The adult ministries department will place the family on the prayer chain and on the prayer list.
    4. The attendee will be placed on the Care Ministries list found on the Southside Home Page, “Care After the Loss of a Loved One” to provide follow-up care as outlined on the list/form. The individual’s name will remain on this site for a month.

In the event that an individual is not in a Life Group, the coordinator or Campus Pastor will assist with the follow-up care.

II. Follow-up Care

  1. If the loved one who has passed away is local/in the congregation:
    1. A card is provided to the team to sign as a group.
    2. Food will be arranged through volunteers to provide for the family.
  2. If the loved one lived out of the area:
    1. A card is provided to the team to sign as a group for the individual/family.
    2. A call will be made to find out how we as a church can help and action will be taken to assist the best we can as a congregation.

Financial Care/H.U.G.S. (Helping, Uplifting, Giving, Serving)

  1. Purpose: To provide emergency assistance to meet the financial needs of those who regularly attend Southside Church of the Nazarene such as:
    1. Unexpected financial changes
    2. Loss of Job
    3. Calamities/disasters
    4. Illness which reduces income
    5. Financial hardships
  2. Procedures
    1. A committee composed of no more than five members of Southside Church of the Nazarene will be appointed by the Senior Pastor for a term of one year to administer and evaluate the distribution of funds. The committee names are not to be publicized.
      1. H.U.G.S. Assistance Request Form filled out (Appendix A).
        1. The maximum amount of benevolence for one family unit will not exceed $500 one time per year. However, if, on occasion, a family unit would need additional help, the H.U.G.S. committee can recommend approval and refer it to the finance team after consultation with the Executive or Senior Pastor.
        2. Checks must be made payable to a company or corporation and never to the individual for which the benevolence is requested.
        3. Documentation of the requested amount will be required in the form of bills, receipts, or letters from the person(s) actually owed the amount requested, along with the current addresses.
    2. Recommendations for benevolences must be referred to the H.U.G.S. Committee by a member of the Pastoral Staff with the following information being considered:
      1. Specific circumstances that require the need for benevolence.
      2. Why the individual could not take care of the need through other sources (i.e. family, friends, bank loan, other agencies, etc.)
      3. Has the individual exhibited behavior indicating responsibility for their situation by being willing to seek help and advice as needed? If so, have arrangements been made to provide such counseling?
      4. Have you explained the limits for financial benevolence to the person?

Helps

We have individuals in the congregation who can come alongside individuals in need when a group is not available or able to do so. Such areas of help might include meals, light housekeeping, lawn care, minor repairs, car assistance, etc.

  1. Assisting Widows
    1. Our widows are encouraged to participate in a “Life Group” for support, encouragement, spiritual growth and care.
    2. The widow must make the need known in order for the church or group to provide assistance.
  2. Assisting Singles/Single Parents
    1. “Life Groups” are provided for those who desire to participate in a singles group for support growth and care.
    2. The single must make the need known in order for the church or group to provide assistance.
  3. Assisting Senior Adults
    1. “Life Groups” and “Support Groups” are available for our senior adults to participate in for support growth and care.
    2. The senior must make the need known in order for the church or group to provide assistance.
  4. Assisting Unemployed Person
    1. Once the unemployed person has made known their need, their name will be given to the coordinator of this area for follow up.
      1. Learn about the person’s employment history.
      2. Discern the extent of person’s perseverance in locating employment.
      3. Refer them to people who might give them contacts within companies.
      4. Help them with their resume, if needed.
      5. Refer them to employment agencies.
      6. Help them locate education and training schools, if needed.
    2. The coordinator should be patient and sensitive, while providing encouragement and demonstrating genuine concern, as this can be a very difficult time in this person’s life.
  5. Assisting Special Needs/Handicapped
    1. Those with special needs will need to make their needs known for us to be able to assist them while they are here on the SNC campuses.
    2. A wheelchair is available for use on the Courthouse campus, as needed.
    3. Restrooms are wheelchair compatible.
    4. An elevator is located in the lobby for those who need it.

Homebound Care

We care about our homebound by providing care for their spiritual and social needs in the following ways.

  1. Care for our homebound is overseen by a coordinator with a team of caring individuals assigned to minister in one or more of the following ways.
    1. Send cards
    2. Visit
    3. Call
  2. Seasonal Opportunities:
    1. A pastor is assigned to give communion to one or more of the individuals twice a year (Easter and Christmas season are a good choice).
    2. Our children and teens will minister to our homebound once a year in the following ways; craft projects for each homebound, group singing, or giving student-created cards.
  3. Nursing Homes:
    1. Lucy Corr—A coordinator arranges a worship service bi-monthly at the facility.

Hospital Care

We, at Southside, are structured to care for our people through Life Groups. However, all hospitalized are visited and cared for by someone.

  1. Communicating the Information
    1. Upon notification of an individual being hospitalized, all the pastors and the coordinator over this area will be informed by the Care List on the Southside home page.
    2. The coordinator will inform the Life Group leader of the situation so they can provide care.
    3. The adult ministries department will place the individual on the prayer list.
    4. In the event that an individual is not in a Life Group, then the coordinator will assist with the follow-up care.
  2. Visitation
    1. The Pastoral Care Director/Pastor will arrange a schedule with the hospital visitation team to ensure that the person is visited every day they are in the hospital.
    2. In the event that an individual is not in a Life Group, one of the hospital visitation team will visit the individual every day they are in the hospital.
  3. Follow-up Care After Leaving the Hospital
    1. A call by the Hospital Care Coordinator will be made to find out how we as a church can help. The Adult Pastor and Pastoral Care Director/Pastor will be informed of the follow-up care provided.
      1. Food will be arranged to provide for the family as needed.
      2. In-home help may be arranged as needed through volunteers.
    2.  A card is provided to the Pastoral Staff to sign as a group for the individual.

Terminal Patients, Cancer Patients, etc.

We at Southside are structured to care for our people through Life Groups.

  1. Communicating the Information
    1. The Pastoral Care Director/Pastor, Coordinator or Campus Pastor can receive information from the communication card, another staff member, phone call or other.
    2. An information report will be provided weekly to the Adult Pastor to show how the terminal patients are cared for.
  2. Follow-up Care
    1. Individuals who have a terminal disease, is receiving physical or emotional help from a doctor due to cancer or a life threatening disease will be placed on the Courthouse prayer list.
    2. Individuals going through difficult situations will be placed on the Care Ministries list found on the Southside website “Care for terminal patients and those receiving physical help due to a possible life threatening disease” to provide follow-up care as outlined on the form.
    3. In the event that an individual is in a Life Group, the Pastoral Care Director/Pastor will receive bi-monthly information on how the individual is doing and how the group is providing support and encouragement to them.
    4. If the individual is not in a Life Group, then the Pastoral Care Director/Pastor will ensure that weekly communication is being made to know the condition of the individual and provide assistance, as needed.

Prayer Ministry

We want to be a people that are known by the way we pray. Prayer is an important way in which we at Southside care for one another. Each campus will provide multiple opportunities for requests to be made known so that intercessory prayer can be made on behalf of the concerns of the people.

  1. Communication Cards
    1. Prayer requests are submitted via the communication cards, called into the office, or given to anyone on staff to start the information flowing.
    2. Volunteers are recruited to assist the Pastoral Care Director/Pastor to read through the prayer requests to discern whether a follow-up action should take place. Notations are made.
    3. Every prayer request will also be read by the Pastoral Care Director/Pastor or Campus Pastor to decide and ensure the best follow-up plan for those with prayer needs for their campus:
      1. Should a call be made to the individual?
      2. Should a hospital visit be scheduled?
      3. Should the name be placed on the prayer list and/or prayer chain?
  2. Prayer Chain
    1. Individuals with urgent prayer requests or emergency needs should notify the church of their situation in order to get on the prayer chain. It is a centralized, all-campus initiative.
    2. A coordinator of the prayer chain informs the representative from each campus and the individual who makes the phone calls of the prayer need so as to get the prayer out to those who have signed up to be on the prayer chain.
  3. Prayer List
    1. A prayer list is generated weekly from the communication cards, call-ins and care list names and made available in the lobby at the Courthouse campus.
    2. Each campus will have their way of communicating prayer needs to those at their campus.
  4. Rooftop Ministries
    1. We believe that God is willing and able to supernaturally heal us of any infirmity whether it is physical, emotional or spiritual and is open and advertised at all campuses.
    2. The second Monday of each month is a time when individuals with needs can come to the Courthouse campus for prayer, anointing, and a time for communion for those who want to participate.
    3. The Rooftop Ministries is advertised at all of the campuses.
    4. A disclaimer form is filled out by the individual wanting prayer.
  5. Prayer Response Team
    1. Individuals can receive prayer at all of the campuses.
    2. The prayer response team is ready to pray for all who respond to the message at one of the services.

Senior Adults

The senior adults are those individuals who are retired and available to attend functions, trips and events that meet their need. Those who are 70 and older are our Senior Adults.

  1. Reach Events
    1. Special events are planned as needed (i.e. guest speaker, guest artist, etc.)
    2. Yearly trips are planned that interest the senior adults.
  2. Connect Events
    1. Fellowship and connection groups will be for support and fellowship (i.e. Young at Heart, Inspirations, etc.)
    2. A once a month worship service is provided for and geared for our seniors.
  3. Growth and Training Events
    1. A future financial planning class will be provided yearly for our senior adults.
    2. Life Groups will be provided for our senior adults.
    3. Training and informational classes are provided on such topics as Medicare benefits, nutrition and exercise.
    4. Support groups are provided as needed (i.e. loss of a loved one, transitioning into retirement, etc.)

Weddings

As followers of Christ, we believe in and stand in support of the covenant relationship of marriage between a man and a woman as ordained by God.

Couples requesting to be married by one of Southside’s pastors will be offered the opportunity to receive pre-marital counseling from the officiating minister or from another qualified person. Counseling is recommended but not required.

Couples desiring the wedding ceremony to be performed on-site must submit three possible dates to the administrative assistant. The administrative assistant then brings the proposed dates to the Team Lead Meeting for final approval.

Anyone desiring to be married on-site by one of our ministers will follow the guidelines as established in the wedding rules and procedures (Appendix B).

In the event that there are many individuals in the congregation living together and not married, the Pastoral Care Director/Pastoral will develop a plan to encourage marriage ceremonies so as to make it easy for those needing to take the next step of commitment and live in obedience to God’s design and plan for marriage.

Job Descriptions

Pastoral Care Director/Pastor—Job Description

Position Title: Pastoral Care Director/Pastor
Department: Adult Ministries
Purpose of Position: To recruit, train and oversee coordinators and volunteers in the Pastoral Care Ministry.

As a follower of Christ:

  • The Pastoral Care Director/Pastor will foster and deepen their own relationship with Christ through the following ways:
    • Be in the Word on a regular basis for spiritual nourishment.
    • Be in close communication with God through prayer.
    • Be led by God’s Spirit in all matters; at home, in ministry, and in all relationships.
    • Follow the commands of God’s Word such as living justly and loving mercy, tithing, humility in serving others, worshipping alone and with others, etc.

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