Leading change is difficult. The hardest part is not deciding which path to follow. The bigger challenge is found in the messy human dynamics throughout the journey of change. Many resources for leading change focus on process—the nice, neat steps to be followed. That’s the science of change.
The art of leading change addresses the unpredictable twists and turns that are inevitable when people are involved—which is all the time! How can leaders sway people who are reluctant to change? How should a leader deal with resistance? What is the best way to engage people who are apathetic and harness the energy of people who are excited? The insights from exploring these and similar questions can lead to a beautiful result.
