Thursday, May 31, 2018

Hey Fletch … I have a grid of how staff can send me emails to get my attention. I created a four-part numbering system. This lets me immediately know how important their item is. Thoughts?

DRF—I like the grid in your email. Remember though, most people can process and use three levels of expectations. Four levels pushes the envelope on what people can remember and use. 

You want people to signify an ‘urgency mode.’ That’s good as we all get bombarded with so many emails in the course of a workday. Your ‘urgency mode’ is how people can signify to you that something needs urgent attention. It is like ‘stat’ or ‘code blue’ in a hospital. Use the numbers, but  I would suggest three numbers. These would essentially be urgency levels of “low, medium and high.”