Ops2018-07-15T08:09:58-05:00

“Hey Fletch” on Ops

From around the globe, people tune in on Fletch’s warm and sound advice. He’s a friend and “church doctor,” bringing an objective perspective, broad knowledge and vast experience. Your question will get a personal reply from Fletch.

Retaining Video from Church Cameras

Monday, April 1, 2019

Hey Fletch … How long do you suggest keeping video footage from church cameras?

DRF—As you are in the process of getting bids on surveillance cameras (CCTV), you are asking a million dollar question. The question is vital if you have an incident at your church. For my next book, Predators in the Church, I learned of a church that kept the recordings for 90 days. Unfortunately, they had a child molester in […]

Security Cameras in Children’s Classrooms

Friday, March 1, 2019

Hey Fletch … Do you have any thoughts on putting security cameras in children’s ministry classrooms? If this is something you recommend, do you have any recommendations as to companies to get quotes? Our first shot at a quote was almost $70,000.

DRF— My next book is “Predators in the Church: (August 2019), so I have been researching issues like this.

Security cameras are a good idea and their cost has come down in […]

I Want to Learn More about Compensation

Friday, February 8, 2019

Hey Fletch … I missed the workshops in the fall about Smart Money for Church Salaries. Is there any way to get the material?

DRF—Yes! The video series is now available as is the book. There is great material from many noted speakers … Michael Martin of ECFA, William Vanderbloemen and Sarah Robins of Vanderbloemen Search Group, SP Dave Dummit of Gyve, Monty Kelso of Slingshot Search, Dave Milam of […]

Campus Expansion

Tuesday, February 5, 2019

Hey Fletch … I have admired you from afar and the work you do! We are a multisite church with over 3,000 people. We need some creative strategies for future campus expansion. Any insight for us?

DRF—Thanks for the compliment! I’m getting a little bit of what you want but can you tell me more? What exactly are you looking for?

What I have found essential is defining the question. I got this from […]

Van Drivers

Friday, February 1, 2019

Hey Fletch … What kind of policy do we need for people that drive our church vans?

DRF—It’s a good idea to have a transportation policy that covers expectations when it comes to your drivers—both staff and volunteers. Further, if you have volunteers who are going to be driving, say, on a church mission trip, they have to be cleared through the church office beforehand. Again, you’ll run the drivers license, check on their […]

FaceBook Blocking My Posts

Wednesday, January 30, 2019

Hey Fletch … I’ve been posting some of my articles on social media. Out of the blue, Facebook blocked my account. They said that the content was inappropriate by their standards. This sounds a lot like Facebook blocking free speech of Christians. Thoughts?

DRF—Facebook can be mercurial in their content blocking. A while back, some of XPastor’s posts were blocked for the same reason. The articles were typical XPastor items about life in […]

Restart Your Computer

Saturday, January 12, 2019

Hey Fletch … For some reason, I’m unable to access week 3 of the XPastor’s course on Church Finances. Could you help me with that?

DRF—Let me post this one in Hey Fletch because the answer is important for many aspects of working with a computer.

I looked at week 3 of both Operations 103 and 104 … and they worked for me. To double check, I used both Safari and Chrome. Since […]

DOT Number for a Church Bus?

Wednesday, January 9, 2019

Hey Fletch … We have been getting a lot of conflicting opinions about whether churches need to apply for a DOT number for the operation of church buses that require CDL drivers. My best understanding is that when you cross state lines and there is some sort of imbedded charge for transportation (part of the event cost perhaps), that we are required to have a DOT number, but then I saw a […]

Facility Use Policies

Thursday, November 29, 2018

Hey Fletch … I could not find anything on Facility Use policies on XPastor. Can you direct me to some templates?

DRF—We have some facility policies on XPastor. Check out this page on XPastor. It is not our speciality, though.

I would also recommend Church Facilities Management Solutions. Tim Cool hosts this site and it is devoted to that topic. You need to register for free access. Let me ask Tim to […]

More on Churches Renting Office Space to Counselors

Thursday, November 8, 2018

Hey Fletch … Let me get back to you on my question and your answer. I was asking about our church renting space to a counselor at below-market rates. I thought you might find this interesting; it comes from the IRS website. I believe we meet the conditions of the exclusion which are stated here, but of course the other issues are still very much in play. It says:

Charities […]

Would We Save Money by Outsourcing Cleaning?

Wednesday, August 29, 2018

Hey Fletch … We are pondering outsourcing the cleaning of our church facility. Do you have any data on the pros and cons, and the cost savings metrics? I found an article about Germantown Baptist doing it. Have you surveyed XPs about this before?

DRF—We haven’t surveyed the XPastor community on the outsourcing issue. However, I know a church that had a great experience in outsourcing its cleaning to a professional firm.

The […]

How Can We Keep Our Church Safe?

Monday, July 30, 2018

Hey Fletch … With all the craziness in the world, our church is concerned about safety and security. What can you recommend?

DRF—Here is what the Federal Bureau of Investigation says: “The FBI has designated 50 shootings in 2016 and 2017 as active shooter incidents (20 incidents occurred in 2016, while 30 incidents occurred in 2017). On another page the Bureau notes, “The five downloadable graphics below reflect statistical information pertaining to the […]

Books on Church Administration

Wednesday, July 25, 2018

Hey Fletch … I’m teaching a course on church administration and am looking for a good, current textbook. Any suggestions? Most I’ve come across are at least 5 years old. Thank you!

DRF—If you need help on compensation, my book, Smart Money for Church Salaries, will be released in August. To learn more, see the page about the workshops. The style is a case study, so it is readable and gives insights […]

A Church Security Team

Monday, July 16, 2018

Hey Fletch … I have a question concerning our security team. There are as many opinions about a security team as there are people, so I wanted to check and see if you could clarify for us that calling our team “Security Team” does not present any legal issues. We have already cleared our purpose statement and description of the security team with our insurance company and they are good with our […]

Picture Scaling on Social Media

Monday, May 28, 2018

Hey Fletch … At the risk of coming across as a jerk, although I hope not, I did want to throw a suggestion your way. I’ve noticed your “Hey Fletch” images on LinkedIn are really difficult to get justified and fit on the page. When you get a chance, download the free app called “Over.” It’s a really simple app that allows for some design, but for your application, you can just […]

Best Practices for Church Apps

Friday, April 13, 2018

Hey Fletch … There are several good articles on XPastor.org related to website best practices. I am looking for one related to Apps for churches. Apple has changed the rules for Apps and we are learning more from our partner Subsplash. Any help is appreciated.

DRF—I can’t be of much help here. I know my limits and you have reached them.  You are on a great path as apps for smartphones can […]

Percentage of Overall Budget for Worship

Saturday, April 7, 2018

Hey Fletch … I doubt you remember me but I was part of a group in 2011. I am currently an XP of Operations. I serve under two Co-Lead Pastors…two young guys who are great! I wanted to ask if you have any metrics/information on the percentage of an overall church budget that goes towards the entire Worship, Arts, Marketing, Media department? We are a church of 1000+ with an annual budget […]

Who Should Communication’s Leader Report To?

Tuesday, March 27, 2018

Hey Fletch … We are a church of 1,400. We do not currently have a dedicated communications person. If we explore going to a new hire, who do they typically report to? 

DRF—That is a perceptive question. Traditionally, a Communication Director reports to the Operations Director. If they do, then the Ministry XP needs to have a very close working relationship with Ops. Things are changing though. My preference is to have […]

Asset Replacement for Major Repairs

Saturday, March 24, 2018

Hey Fletch … Do you know of or have an Asset Replacement Policy that sets aside money for major repairs/replacement of systems like HVAC?  I have not been an XP in a place where I could actually establish such a practice, but am going to try it at my new church.

DRF—There are a couple of ways to go with this and I applaud you doing it. This is great thinking for […]

Who Can Use Our Buildings?

Tuesday, March 20, 2018

Hey Fletch … We’re re-working our policies that deal with who can use our facility, how often, what to charge, if anything. It’s partially a stewardship issue, but also the common perception is that opening up our facility to the community is a good evangelistic tool. The thinking is, the more you can get unchurched people into your building, the more likely they are to attend a service. Do you believe that’s […]

Finding Über-Techs

February 2, 2018

Hey Fletch … We need some über-techs for a short project. Are there super-users or trainers on the following platforms that we could pay to write a key stroke script? The platforms are Shelby Arena, Shelby Next, Shelby V5, ACS, Elexio or Planning Center. We will pay good money for the work and need your help.

DRF—I’m not aware of any ‘public’ internet boards to post this need. It doesn’t fit the XPastor […]

Criteria for a Usable Website

January 30, 2018

Hey Prof … I’m in XPastor’s class on Church Communication—Ops 102 and doing the assignment on church websites. Here are the criteria that I’m using to evaluate a usable website: Staff, Locations & Directions, Service Times, Service Recordings, Live Streaming, Contact Information, Statement of Faith, Social Media Links, Favicon, Search Capability, Events Calendar, Online Giving, Mobile Friendly (responsive or not), Search Engine Results, Updated Content and a Members Portal/App.

DRF—Those are fantastic criteria […]

Technical Director and Tech Engineer

January 28, 2018

Hey Dr. Fletcher … I’m a pastor in charge of media ministry in our church in Africa. Please, is there a job description for a technical team, video team and multimedia team?

DRF—I’m so glad that XPastor is helping you across the ocean and that we get to connect. Let me send you sample job descriptions for a Technical Director and Tech Engineer. They aren’t posted on the site yet and I hope that […]

Website Not Scaling Graphics

January 21, 2018

Hey Fletch … We are having some website trouble. It looks great on a desktop monitor but some of our pages are awful on a tablet or cell. Can you take a look at our site and give us some coaching?

DRF—We were overseas one summer and a friend went to the doctor with stomach pains. The doctor said, “you’ve got bugs.” Your site has “bugs.” The banners on your home page are 950 […]

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