Operations

Home/Operations
Operations 2016-10-12T10:59:26+00:00

Your Facility and Communications Departments are important parts of the ministry of your church. Without them, you might be meeting in a tent using a megaphone!  They are also ministries that take a lot of money to keep current. A long-term plan and some policies and procedures are vital for the smooth operation of your church.

 

Talking to Your Architect

May 19th, 2017|Comments Off on Talking to Your Architect

One of the challenges that churches continually face is that we build sporadically. Dealing with architects, designers and builders happens from time-to-time. This means that XPs and church leaders must relearn the language of architecture with [...]

Three Steps to Visualizing Your Dream for Your New (or Renovated) Facility

May 16th, 2017|Comments Off on Three Steps to Visualizing Your Dream for Your New (or Renovated) Facility

Most pastors have facility needs. Perhaps you’re bursting at the seams in your current building and need to get into a new building, or maybe you just need to revamp your office. The children’s ministry [...]

The Top 3 Mistakes Churches Make on Their Websites

January 17th, 2017|Comments Off on The Top 3 Mistakes Churches Make on Their Websites

In my day job, I have the opportunity to look at a lot of church websites. The thing is, I keep seeing the same three mistakes made on the majority of the sites I visit. [...]

Launching Strong: Five Key Strategies

December 16th, 2016|Comments Off on Launching Strong: Five Key Strategies

A record number of new churches are launching across North America. Most will initially choose to meet in a rented facility---often a school, movie theater or community center. While church is never only about the [...]

Copier Leasing and Negotiation Tips

October 3rd, 2016|Comments Off on Copier Leasing and Negotiation Tips

As an attorney, the vast majority of business and church executives I talk to dread their copier lease expiring as they must deal with leasing new ones. Recently, we helped a church with a multiple [...]

Should Your Church Consider a Cell Tower Lease?

September 13th, 2016|Comments Off on Should Your Church Consider a Cell Tower Lease?

A sales rep stops by your church office with a simple offer. Your building is ideally suited to be a cell phone tower. The equipment will be practically invisible. If you lease the space to [...]

Twelve Questions to Ask a Potential Church Secret Shopper

September 13th, 2016|Comments Off on Twelve Questions to Ask a Potential Church Secret Shopper

I can't tell you how many times I've had a meeting with a pastor, told him what I do as a consultant and watched him perk up. I recently had a meeting with a Senior [...]

First Impressions: Five Tips from a Church Secret Shopper

June 9th, 2016|Comments Off on First Impressions: Five Tips from a Church Secret Shopper

Below are five practical tips to implement at your church in order to make great first impressions with guests. 1. Vision cast to your Guest Services team So often, people that serve on a church’s [...]

Partnering With Your Community for Sustainable Impact

March 17th, 2016|Comments Off on Partnering With Your Community for Sustainable Impact

John Cissel of Visioneering Studios talks about new uses of church property. This involves churches doing joint ventures with developers for impacting a church’s local community. The issue is how to build church facilities in expensive urban [...]

What Do Your Facilities Say About Your Church?

November 4th, 2015|Comments Off on What Do Your Facilities Say About Your Church?

Building healthy churches is certainly not the same thing as constructing buildings. Yet we all intuitively know that buildings and their interiors can and do contribute to the growth of many healthy churches if used wisely. [...]

The Three Big Mistakes Most Churches Make on Their Websites

October 14th, 2015|Comments Off on The Three Big Mistakes Most Churches Make on Their Websites

In my day job, I have the opportunity to look at a lot of church websites. The thing is, I keep seeing the same three mistakes made on the majority of the sites I visit. [...]

Questions to Ask When Researching a Portable Church

September 21st, 2015|Comments Off on Questions to Ask When Researching a Portable Church

One of the challenges of launching a church or multisite campus in a rented space is finding an excellent location where you can maximize the worship, children’s, and first impressions experiences. Schools seem to be [...]

Evaluating Kids’ Ministry Space

July 16th, 2015|Comments Off on Evaluating Kids’ Ministry Space

Facilities are an enormous blessing and a simultaneous curse. Having an efficient facility takes careful thinking about traffic flow, space utilization and knowledge of what is cost effective. Brad Simmons has done some great thinking in [...]

Book Review: Less Clutter. Less Noise

June 9th, 2015|Comments Off on Book Review: Less Clutter. Less Noise

I came across Kem Meyer a few years ago when I spent the day in my office listening to The Nines Webinar Conference. I was so intrigued and delighted by her approach and expertise that [...]

Communications Strategy

June 6th, 2015|Comments Off on Communications Strategy

The XPastor Online Course on Operations 102--Communications encourages students to develop a communications strategy for their church. Below is the Communications Strategy of one of our students, the Executive Pastor for Seven Mile Road Church [...]

How to Pick a Facility for a Church Plant

May 25th, 2015|Comments Off on How to Pick a Facility for a Church Plant

No two church plants are exactly the same. People, communities, economics and ministry purpose are only a few of the many variables church planters must work within. While God’s purpose should be the centerpiece of [...]

The Cost of First Impressions

May 14th, 2015|Comments Off on The Cost of First Impressions

Here’s my challenge to all pastors: Go outside your church, stand at the curb and look at your facilities through the eyes of a person making a decision to come in and “check it out.” [...]

Need to Multisite in a Rented Space?

March 20th, 2015|Comments Off on Need to Multisite in a Rented Space?

What challenges do churches face when they launch a new site in a rented space? Why do some churches actually leave their permanent building to move into rented spaces in neighborhoods? What are the best [...]

Playground Safety

January 25th, 2015|Comments Off on Playground Safety

The U.S. Consumer Product Safety Commission publishes a document called CPSC Public Playground Guidelines. This 57-page tome has tons of practical information. While not all of the information will pertain to your church, there is a wealth of [...]

Saving and Splurging When Furnishing Your Place of Worship

January 19th, 2015|Comments Off on Saving and Splurging When Furnishing Your Place of Worship

Today “Church” comes in many different forms, sizes and ministry focuses. While everyone can agree that stewardship should be a guiding principle for committees making financial decisions, what does that mean practically? What should the [...]

Why Podcasts are Critical to Your Church

October 10th, 2014|Comments Off on Why Podcasts are Critical to Your Church

There’s been a shift in the world. Is your church adapting? The shift is in how people use media and their expectation of what our churches offer. It all started when people could easily record [...]

How Do You Communicate with Your Church?

September 26th, 2014|Comments Off on How Do You Communicate with Your Church?

Good communication is key to any relationship. As church leaders, you understand this better than most. It’s no easy task making sure your congregation is getting the information they need to be prepared for upcoming [...]

Going Paperless

September 26th, 2014|Comments Off on Going Paperless

Consider if your church or business had 29,151,900 pages of documents. For ease of discussion, let’s round that down to a 29 million. According to some folks in New Zealand who had plenty of time [...]

Facebook and Blogging Policy

September 20th, 2014|Comments Off on Facebook and Blogging Policy

XPastor tries to help churches by providing some of the essentials for running a church---items like job descriptions, employment applications, review forms and policies. Below is the Facebook and Blogging Policy of Northshore Christian Church [...]

Aligning Church Facilities with Leadership Vision

August 5th, 2014|Comments Off on Aligning Church Facilities with Leadership Vision

Do your church facilities seamlessly serve or are they simply frustrating? A well-run campus is a blessing to every church ministry. But building troubles strain our operations and our people. So how do we run [...]

Negotiation and Shalom with Our Sites

July 15th, 2014|Comments Off on Negotiation and Shalom with Our Sites

Is it possible to seek the Shalom—peace and prosperity—in the people with whom you are negotiating a lease and still achieve the results you need for your church or organization? That is the big question. [...]

Purchasing and Financing Existing Facilities Today

June 4th, 2014|Comments Off on Purchasing and Financing Existing Facilities Today

When it comes to managing facilities expansion in most dynamic churches, many people think first of building a brand new facility. But in today’s changing world, there are good reasons a church should seriously explore [...]

Five Lease Negotiating Tips for Churches

February 27th, 2014|Comments Off on Five Lease Negotiating Tips for Churches

As the multisite and church planting movements continue to become the fastest form of multiplication and community impact, an increasing number of churches are looking to facilities they would lease rather than own. Given this [...]

Honest Virtual Communication

December 14th, 2013|Comments Off on Honest Virtual Communication

As I was looking closely at the websites of six local churches, one question I considered was this: “What does this website convey about the culture of the church?” That's a great question. Websites are [...]

Seven Reasons Why You’re Not Getting a Stage Announcement

October 30th, 2013|Comments Off on Seven Reasons Why You’re Not Getting a Stage Announcement

One of the most challenging things in service planning for pastors and communication leaders can be managing stage announcements. Without a system and strategy in place, you can quickly find yourself stuck in a rhythm [...]

Reflections on Communications

October 21st, 2013|Comments Off on Reflections on Communications

Throughout the XPastor Online Course, I’ve learned one thing about communication in organizations—it takes a lot of work! Whether it’s a small team of staff members or a large group of assembled leaders, communication is [...]

How to Communicate Effectively on Any Budget

October 11th, 2013|Comments Off on How to Communicate Effectively on Any Budget

Do you want to be more effective as a church? Few things will give you a better return on your investment than improving communications. Communications isn’t about spending a lot of money. Rather it’s about [...]

Multisite vs. Multi-venue

September 16th, 2013|Comments Off on Multisite vs. Multi-venue

The excitement of seeing God bring more people to the doors of the church—as He works in the hearts and lives of our neighbors and friends—can also bring challenges. The reality of physical space—worship center [...]

Disposing Hell, An Essay

September 11th, 2013|Comments Off on Disposing Hell, An Essay

Many images come to mind when the word “hell” is mentioned. In the wider culture, common pictures include flames, pitchforks, and never-ending black holes. These images likely arise from how people thought of hell during [...]

Three Reasons to do Parking Right

August 31st, 2013|Comments Off on Three Reasons to do Parking Right

As a church, we have just a short time to make a first impression on a guest; seven seconds. Not much time to impact the thought and emotional reaction of these guests. Every “touch” point [...]

Video: Protect Your Church from Property Crime

August 16th, 2013|Comments Off on Video: Protect Your Church from Property Crime

Is your church doing what is necessary to protect itself from becoming a victim of property theft? Do you know there are practical steps you can take to help protect your church and to avoid [...]

Video: Crisis Management for Churches

June 28th, 2013|Comments Off on Video: Crisis Management for Churches

Crises can even hit any church or ministry. Are you prepared? David Middlebrook of the Church Law Group lays out some foundational steps to mitigate the potential damage of a difficult situation. David Middlebrook, and [...]

How to Launch a Risk Management Program

June 14th, 2013|Comments Off on How to Launch a Risk Management Program

“What event might occur that could take out our church?” Drop that question at the next staff meeting and you’ll feel the tone of the room take a nose-dive. No one likes to talk about [...]

Newly in Charge of Unresolved Issues

June 13th, 2013|Comments Off on Newly in Charge of Unresolved Issues

When I accepted the role of Executive Pastor at EvFree Fullerton two months ago, everybody forgot to tell me that I would be the staff contact on the Worship Center remodeling project. I started getting [...]

Mobile Phones and Online Giving

May 31st, 2013|Comments Off on Mobile Phones and Online Giving

With 87% of the U.S. adult population now carrying mobile phones, (52% of them internet-enabled smartphones), people are changing the way they buy things. According to a survey recently released by the Federal Reserve Bank, 15% [...]

Learning About Guest Experiences from the Airlines

April 29th, 2013|Comments Off on Learning About Guest Experiences from the Airlines

I fly a lot. Living in Charlotte, North Carolina, I used to predominately fly USAir, as Charlotte is their primary hub. Most anywhere I want to go is a direct flight. They have a significant number of flights [...]

Discovering New Urbanism

April 12th, 2013|Comments Off on Discovering New Urbanism

How does the church fit into the restoration of compact, walkable, mixed-use communities? While large tract homes (sometimes unkindly called McMansions), big box stores, and seas of parking lots have defined the suburban ideal for the [...]

Church Van Policy

December 27th, 2012|Comments Off on Church Van Policy

XPastor tries to help churches by providing some of the essentials for running a church---items like job descriptions, employment applications, review forms and ministry policies. Below is the 1994 Van Policy of Northwest Bible Church [...]

Church Publicity Campaigns

December 18th, 2012|Comments Off on Church Publicity Campaigns

Summers are pretty busy for XPs. Beyond the normal budget preparation that keeps me busy, we also launched a major publicity venture for our 9/11 sermon series. This was a three-week series talking about the implications [...]

Suggestions for Writing Church Policies

December 17th, 2012|Comments Off on Suggestions for Writing Church Policies

Every XP deals with church policy. Some of you love them, others tolerate it, while others avoid it like a plague. But every church needs them. When writing policies for your church, keep in mind [...]

XPastor Re-Branded

December 14th, 2012|Comments Off on XPastor Re-Branded

All websites need an occasional dusting off ... or even rebranded and restyled. How is your church's website? Does it look like it did ten years ago?  Perhaps it's time to improve your online image. A [...]

Visitor Experience Audit

December 9th, 2012|Comments Off on Visitor Experience Audit

Mike Robinson of www.details.com prepared this Visitor Experience Audit for Oak Hill Baptist Church, in preparation for the opening of their new building. It's many times helpful to get an outsider's perspective on your church's [...]

Moving Into Your New Facility

December 9th, 2012|Comments Off on Moving Into Your New Facility

The following was a presentation made at a conference, explaining the process of moving into a newly-built church building. The PowerPoint is available at the bottom of this page, complete with photos and samples of [...]

Financing Your Building

December 9th, 2012|Comments Off on Financing Your Building

David Fletcher asked Paul Sewell to lead a presentation on Financing Your Building at a conference. At the bottom of this page is a copy of the PowerPoint presentation, complete with graphics. The presentation includes [...]

An Architect’s Presentation

December 9th, 2012|Comments Off on An Architect’s Presentation

The presentation that your architect will give you will provide you with a perspective on so many things. Is the architect understanding your spiritual DNA and how it will be represented in the building? Do [...]

Construction Manager At Risk Questions

December 9th, 2012|Comments Off on Construction Manager At Risk Questions

When you are interviewing potential Construction Managers for your church's building project, what type of questions should you ask? What things should you ask them to discuss and describe? Below are some suggested questions, provided by [...]

Request For Proposal: Hiring an Architect

December 9th, 2012|Comments Off on Request For Proposal: Hiring an Architect

The Request For Proposal is a basic element of hiring an architect. But what is this document, this "RFP?"  John Jackson, of Jackson Galloway Architecture, has given a 7-page sample of an RFP, to help [...]

Typical Architectural Process

December 9th, 2012|Comments Off on Typical Architectural Process

What is the architectural process, from start to finish, for planning a new  church building? Below is insight and wisdom from John Jackson, an architect experienced in helping churches build, on the process of designing a [...]

The Process of Hiring an Architect

December 9th, 2012|Comments Off on The Process of Hiring an Architect

What are the steps in finding the right architect for your church's building project? Below are words and suggestions from an experienced architect, sharing the steps and technical terms that you will encounter throughout the process. [...]

How To Be a Great Client When Building

December 9th, 2012|Comments Off on How To Be a Great Client When Building

You've interviewed architects and decided on the firm to design your new church building. How can you and your church leadership be a great client to the architect? The following are some words of wisdom [...]

Building Your Dream

December 9th, 2012|Comments Off on Building Your Dream

Bob Feitl was an Architect and a Project Manager before he became an Executive Pastor. When he attended the XP-Seminar, he would often lead workshops regarding how to have a successful building project at your church. [...]

A New Building: Facing the Future

December 9th, 2012|Comments Off on A New Building: Facing the Future

As Grace Covenant Church celebrated thirty years of ministry as a Bible church in Austin, Texas, we began to look forward to what the Lord had for us for the next thirty years. We needed to [...]

Spiritual DNA: Spiritual Leadership for a New Building

December 9th, 2012|Comments Off on Spiritual DNA: Spiritual Leadership for a New Building

David Fletcher developed this PDF for several workshops on Building the New Building. See also his article on The Spiritual DNA of Grace Covenant Church of Austin. This PDF is an example that shows the [...]

A Church is Planted … and Grows

December 9th, 2012|Comments Off on A Church is Planted … and Grows

Port City Community Church held its first service on October 24, 1999 in a rented auditorium at a middle school in Wilmington, North Carolina. However, the first service was not the actual beginning; Mike Ashcraft [...]

Construction Manager at Risk—Request for Proposal—Example

December 7th, 2012|Comments Off on Construction Manager at Risk—Request for Proposal—Example

XPastor tries to help churches by providing some of the essentials for running a church---items like job descriptions, employment applications, review forms and church policies. Below is an example of a Construction Manager at Risk Request [...]

Seven Questions to Ask About a Content Management System

December 6th, 2012|Comments Off on Seven Questions to Ask About a Content Management System

This year’s hurricanes mostly “missed” us, but our basement flooded anyway. Days later I sat absorbed in my computer monitor, buried up to my eyeballs in search results and browser tabs. Search by search, each [...]

Emergency Preparedness for Churches

December 6th, 2012|Comments Off on Emergency Preparedness for Churches

Nobody likes to think a disaster or act of violence could happen to them. Maybe you’ve never even considered that it might happen to your church. Disasters or acts of violence are difficult to foresee [...]

The Role of Technology in a “Do More with Less” Environment

December 6th, 2012|Comments Off on The Role of Technology in a “Do More with Less” Environment

The dichotomy churches are experiencing during tough economic times creates an interesting set of challenges. On one hand, people are either finding their way back to church looking for help, guidance and answers or they [...]

And Now We Are In the New Building …

December 6th, 2012|Comments Off on And Now We Are In the New Building …

“Pitch 39 Boss Reverse Pass” was the play and as soon as Executive Pastor Bill Northrop saw the Pittsburgh Steelers run it in Super Bowl XL, he knew his life had just gotten much, much more complicated. [...]

The Facility Challenge in Church Planting

December 5th, 2012|Comments Off on The Facility Challenge in Church Planting

In May 2006, the rented building that our 2-year-old church plant was using was no longer available to us. We were given two weeks to vacate and secure a new location, suitable for 200 people [...]

Stonebriar Community Church: Adding a Third Service, Part II

December 5th, 2012|Comments Off on Stonebriar Community Church: Adding a Third Service, Part II

In the Stonebriar Community Church Case Study, the decision of Dr. Charles Swindoll to add a third service at 8:00 on Sunday morning was introduced. Chuck, as he likes to be called, had informed his Executive Pastor, [...]

Stonebriar Community Church: The XP and Church Growth, Part I

December 5th, 2012|Comments Off on Stonebriar Community Church: The XP and Church Growth, Part I

In January 2004, Dr. Charles Swindoll, Senior Pastor of Stonebriar Community Church, announced his decision to David Chavanne, the church’s Senior Executive Pastor. The internationally known radio preacher, who likes to be called “Chuck,” had decided that Stonebriar [...]

Church Branding and Re-Branding—Part 2

December 5th, 2012|Comments Off on Church Branding and Re-Branding—Part 2

Churches re-brand to emphasize their vibrant and living spiritual DNA. Let’s look at two churches to discover some principles that can help your church re-brand. Scofield Church in Texas and Oak Hill Church in Georgia [...]

Church Branding and Re-Branding—Part 1

December 5th, 2012|Comments Off on Church Branding and Re-Branding—Part 1

nikeTraveling down the highway at sixty miles per hour, you see a church sign and think “That looks great.” A minute later, another church sign comes into view and you confess, “What a garbled mess! [...]

Changing Our Church Name

December 5th, 2012|Comments Off on Changing Our Church Name

Richland Bible Church is located in the small West Michigan town of Richland, about nine miles northeast of Kalamazoo. The church was organized in March of 1983, when 75 people came together to form a [...]

When to Build or Not: Construction Can Make or Break a Ministry

December 5th, 2012|Comments Off on When to Build or Not: Construction Can Make or Break a Ministry

You have a good problem—your church attendance is growing and you’re busting at the seams. Having found a great location in the heart of your community, your church has purchased some nice land. Suddenly you’re [...]

Renting Versus Buying Your Church’s Facility

December 5th, 2012|Comments Off on Renting Versus Buying Your Church’s Facility

God called you to plant a new church, and you’ve followed His calling. For the last year (or two years or five years), you’ve been renting adequate facilities to meet your congregation’s needs. You have [...]

How to Look Like a Borrower

December 5th, 2012|Comments Off on How to Look Like a Borrower

One of the most significant events in the life of your church is preparing for a building project. A new building can mean an opportunity to start new ministries and grow those that exist. It means touching more [...]

Now is Not the Time to Suspend Capital Campaigns

December 5th, 2012|Comments Off on Now is Not the Time to Suspend Capital Campaigns

In recent months I have dealt with three non-profit clients who were thinking about suspending their capital campaign plans due to the dreadful condition of the economy. Several factors led these top-flight executives to consider [...]

Webcasting Church Services

December 5th, 2012|Comments Off on Webcasting Church Services

Imagine holding Sunday services with an unlimited number of available seats. Imagine those seats being accessible to anyone, anywhere in the United States or world. Surprisingly, these days it’s easy to turn those dreams into [...]

Blogging and Facebook Policy

December 5th, 2012|Comments Off on Blogging and Facebook Policy

These days it seems everyone is pushing you towards blogging, Facebook and Twitter. Whether for professional or personal reasons, it can be wise to take advantage of these emerging social networking opportunities. However, there can [...]

Having a Great Church-School Relationship

December 5th, 2012|Comments Off on Having a Great Church-School Relationship

Nothing raises controversy faster than a discussion of church-school relationships. In many organizations, passionate people from both sides empty the bench and duke it out at the slightest provocation. Why? What is it about Christian [...]

Rethinking the Church Space

December 5th, 2012|Comments Off on Rethinking the Church Space

I was sitting in a meeting the other day, discussing the way the church uses its space, when someone boldly said: “We’ve built spaces for us and then gone out and tried to bring the lost [...]

America’s Houses of Worship

December 5th, 2012|Comments Off on America’s Houses of Worship

PBS has produced a series of videos entitled, "America’s Houses of Worship." I saw it when they used it as one of those programs that they intermittently interrupt with an appeal for the viewer to [...]